About us
CX Leaders are industry experts in understanding customers and employees. With over sixty years combined experience, our team of professionals are able to bring the customer and employee experience to life and provide simple strategies to improve it and drive your business growth.
CX Leaders our Values
Customer Focus, Providing Clarity, Measurable Action, Demonstrating Value, Delivering Growth
CX Leaders our Mission
CX Leaders will put you in your customer’s shoes, providing insight and clarity into your customers values. Our goal is to help all our customers show a concrete return on investment and growth in their business, as a result of putting their customers first.
CX Leaders our Vision
To build our brand and reputation helping our customers show a concrete return on investment and growth in their business, as a result of your customer-centric strategies.
CX Leaders have done their job when…
You have a demonstrable return on your investment, and your customers and employees love you.
Gareth Jones — Partner
Gareth, a true advocate for customer experience, has over 25 years’ experience helping clients enhance their customer relationships. After obtaining a PhD in Group Dynamics, Gareth began his career at Mori. In 1989, he set up BEM, a consultancy specialising in CX management. There, he was instrumental in establishing BEM as the leading player in the CX insight arena, with their innovative and consultative approach to working with clients.
He strongly believes that many CX programmes are under-utilised, and works with organisations to overcome the silo mentality that is often the root cause of this. Gareth has won industry awards for his work linking customer insight to changes in culture, and improved business results.
Contact Gareth directly:
Tel: 07770 578665
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Stuart Dalziel — Partner
Stuart Dalziel is a global leadership expert, with a focus on high-performing teams. He is a coach, creative change consultant, trainer and speaker and uses a range of approaches to help teams significantly improve their collaboration, cohesion and clarity.
Stuart has helped develop over 300 teams across 33 countries during a career spanning 37 years. His team development experience and expertise includes the models of Belbin, Lencioni, Katzenbach, and Smith and Tuckman. He has also developed alignment techniques focused on team outputs and their customers, delivering breakthrough results for 100s of businesses.
Stuart’s wider expertise includes customer experience, creating sustainable change, service leadership, coaching, behavioural change, franchising, sales, facilitation, management development, networking, business development, and marketing.
Previous experience includes holding CMO and MD roles in major businesses.
Zoe Lowther Mol — Partner
Zoe is an innovative and creative Senior Marketing and Customer Experience leader with 25 years of experience across the technology, finance and energy industries. She has an established track record leading and motivating teams to execute and deliver results, to help meet - and exceed - strategic business objectives.
Zoe has held global and EMEA Marketing and Customer Experience leadership roles in Fortune 500 businesses. Her most recent corporate role was as CMO and VP Customer Experience for S&P Global Platts, a division of S&P Global. As a qualified coach and mentor, Zoe is passionate about the customer, culture teams, and team growth.
Contact Zoe directly:
Tel: 07702 909108
Tony Dawson — Partner
Taking a usability-centric approach, Tony has evolved the presentation of data to new levels; impenetrable data sets that remained filed and unused have been brought to life in the digital environment, allowing companies to leverage research, action it, and improve results and experiences from executive level right across to customer experience.
Filed data is useless! Your CX data is invaluable to your business, and Tony will ensure that its value is realised to its full potential.
In previous roles, Tony has completed work for Biro Bic, Milupa and Del Monte, designed intranets for Next, British Sugar, Hyundai and Kawasaki, as well as having managed websites for a division of the AHDB.
Contact Tony directly:
Tel: 07939 131593